Terms & Conditions

1. Acceptance of Terms

By subscribing to, purchasing, or using any of our services, you agree to these Terms in full, together with any policies or procedures we may update from time to time. These Terms form a legally binding agreement between you and Design Policy Ltd.

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2. Changes to Terms

We reserve the right to update these Terms or our policies at any time at our sole discretion. When we do so, we will update the “last updated” date above and post the updated Terms on our websites.
It is your responsibility to review these Terms periodically. Your continued use of our services after any changes are published constitutes your acceptance of the revised Terms.

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3. Intellectual Property of Show cased Work

Certain fonts, images, mock‑ups, or other creative assets displayed on our websites or in our portfolio are the property of their respective owners. They are shown purely to demonstrate our style, capability, and past work.
If you would like us to use any such assets in your own deliverables, you must request this in advance. In such cases, you will need to agree to purchase the required licenses or assets.

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4. key Definitions

• Contractor: Design Policy Ltd, the provider of services.
• Customer: You, the client purchasing services.
• Services: Any subscription-based design service or creative work described on our websites and confirmed in your invoice.
• Additional Services: Any extra services outside of your plan, agreed upon separately and billed individually.
• Agreement: The contract formed when you pay an invoice and accept these Terms.

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5. Entering into Contract

By publishing these Terms on our website, we are offering to provide services under them. Your advance payment of an invoice or subscription constitutes full acceptance of our offer.No handwritten signatures are required for the Agreement to be valid.

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6. Scope of Services

We provide creative design services under subscription plans and may also offer additional services as agreed in writing.
We may work with third‑party professionals or partners to deliver some parts of the services. We manage tasks through Trello, and you must supply valid email addresses for any team members needing access.

• Working Hours: Monday to Friday, 10:00 am to 6:00 pm GMT+2 (excluding UK public holidays). We will give at least 3 days’ notice of holidays.
• Requests and Output: You can submit unlimited requests and revisions, but our output depends on project complexity and workload. We suggest not using our services for time‑critical or urgent projects unless agreed beforehand.
• Daily Limit: Work time for each subscription is capped at four hours per day unless otherwise agreed.
• File Storage: Deliverables are stored in Trello for 30 days. After this period, we may delete files. Please download and back them up promptly.
• Error Checking: When we deliver a file, you agree to check it within 2 days and request corrections if needed. After 2 days, we are not obligated to make changes but will try to help if possible.
• Source Files: You can request original design files within one month of delivery.

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7. Subscriptions & Renewels

By purchasing a subscription, you agree to a recurring monthly payment. Your card will be charged each month at the price shown on our websites.
To cancel, you must email hello@design-policy.com or notify us in Trello at least 3 calendar days before your renewal date.

• Pausing: You can pause your subscription for up to 7 days during the third month of any subscription cycle. You must give 3 business days’ notice. Pausing does not reset or delay the billing cycle but we will credit the paused days to your current term.

8. Rights & Obligations

Our rights:

• We may decline instructions that would breach UK law or other applicable laws.
• We may suspend or terminate services if you violate these Terms.
• We may terminate the agreement with 10 days’ written notice and refund any paid but undelivered services.

Our obligations:

• To deliver services as described in your plan or invoice.
• To maintain confidentiality of all information you share with us.

Your rights:

• To expect efficient and professional service.
• To request a refund within 7 days of payment (see Refund Policy below).
• To terminate the agreement with 10 days’ written notice.

Your obligations:

• To pay all invoices on time.
• To provide clear, complete information for your projects.
• To avoid any activity that interferes with our systems, software, or security.
• To Maintain Confidentiality of any information we provide to you.

9. Payments & Refunds

All services are prepaid. Payment can be made by card or other methods as stated in your invoice.
Services are considered paid when funds clear into our account.

Refunds:

• You may request a refund within 7 days of payment by emailing hello@design-policy.com from the payment email address, including the transaction date.
• Refunds are not available after 7 days or if a task has been accepted or revised by you.
• Refunds may be refused if we detect fraud, misuse, or resale of our services.
• If you request a refund , you must stop using any work we have delivered.

10. Service Acceptance & Rights

If we do not receive a written complaint about the services within 5 business days after the end of the service period, the services are deemed accepted. Intellectual property rights in deliverables transfer to you once delivered and paid for in full.

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You grant us a non‑exclusive right to showcase work we created for you, along with your logo or name, in our portfolio, marketing materials, and social media unless you request otherwise in writing.

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11. Disclaimers & Limitations

All services are provided “as is.” While we strive for accuracy and quality, we cannot guarantee error‑free or uninterrupted services.

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We are not liable for indirect, incidental, or consequential damages such as loss of profits, data, or opportunities. To the maximum extent permitted by law, our total liability will not exceed the amount you paid to us in the last three months.

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12. Indemnity

You agree to indemnify and hold harmless Design Policy Ltd, our affiliates, and our team from any claims, damages, or expenses arising from your use of our services, your breach of these Terms, or any legal issues related to assets or content you provided.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales. We will attempt to resolve disputes amicably first. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in London, England. Any claim must be filed within one year of arising.

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14. Additional Clauses

• Non‑solicitation: You agree not to directly hire or contract our designers outside of Design Policy Ltd during or for 12 months after your subscription without our written consent.
• Third‑Party Tools: We may use licensed AI tools, stock assets, plugins, or similar resources to create your deliverables. If you request specific paid assets, you are responsible for the cost of those licenses.
• Data Protection: We process personal data in accordance with UK GDPR and our Privacy Policy.
• Force Majeure: We are not responsible for delays or failures caused by events outside our reasonable control (such as natural disasters, strikes, pandemics, or technical outages).

15. Miscellaneous

• Electronic Signatures: Documents signed electronically (including DocuSign, PandaDoc, or similar) are legally binding.
• Official Communication: All official communication must come through hello@design-policy.com or the email on your invoice.
• Severability: If any part of these Terms is found invalid, the remaining Terms remain in effect.
• Survival: Clauses relating to confidentiality, intellectual property, and limitations of liability survive termination.