Privacy Policy

1. Overview & Definitions

Design Policy Ltd (“Design Policy,” “we,” “our,” or “us”) operates the website https://www.design-policy.com and provides subscription-based unlimited graphic and web design services (referred to as the “Service”). This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our Service.

By using our Service, you consent to the collection and use of information in line with this policy. Terms not defined here carry the meanings described in our Terms and Conditions.

Key Definitions

• Service: The website https://www.design-policy.com and all services provided by Design Policy Ltd.
• Personal Data: Information that identifies a living individual, such as name, email, or payment details.
• Usage Data: Information automatically collected during service use (e.g., browser type, time on page).
• Cookies: Small data files stored on your device to enhance site experience and tracking.
• Data Controller: Design Policy Ltd is the controller of your personal data for purposes outlined here.
• Data Subject (User): Any living individual who uses our Service.
• Data Processor (Service Provider): Third parties who help us manage data-related tasks securely.

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2. What We Collect & Why

We collect personal and usage data to operate, improve, and personalize our Service. This may include:

Personal Data

• Name and contact details (email, phone)
• Billing and shipping address
• Business name or company info (if applicable)
• Project-related files or messages
• Marketing preferences

Usage Data
Collected automatically to improve functionality and user experience:

• IP address, browser type, device model
• Pages visited, time spent, navigation patterns
• Error diagnostics

Tracking Technologies
We use cookies, beacons, tags, and scripts to analyze trends, manage the website, and track user interactions.

You can control cookies via your browser settings, but disabling them may limit Service functionality.

3. How We Use Your Data

We process data based on consent, contract, legal obligation, or legitimate interest. Use cases include:

• Providing and maintaining the Service
• Processing subscriptions and payments
• Sending transactional or promotional communications
• Responding to inquiries and support requests
• Analyzing user behavior to improve UX
• Preventing fraud or misuse
• Complying with legal requirements

You can opt out of non-essential emails at any time by clicking “unsubscribe” or contacting us at hello@design-policy.com.

4. Data Sharing & Security

Third-Party Service Providers
We work with vetted providers such as Stripe (payments), Google Analytics, and hosting partners to deliver the Service. These entities only access your data for essential operations and are contractually obligated to protect it.

Remarketing Tools
We may use tools like Google Ads, Facebook Pixel, and AdRoll for remarketing purposes. You can opt out through browser extensions or each platform’s ad preferences.

Data Transfers
Your data may be transferred and stored outside your jurisdiction. We take industry-standard steps to ensure compliance with international data protection laws, such as GDPR, including data processing agreements.

Data Security
We employ SSL encryption, secure servers, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.

5. Your Rights

If you're in the EU/EEA or under similar privacy regulations, you have the right to:

• Access the personal data we hold about you
• Request corrections or deletion
• Withdraw consent
• Object to or restrict certain processing
• Request data portability (structured export)
• File a complaint with a data protection authority

To exercise any of these rights, email hello@design-policy.com. We may need to verify your identity before responding.

6. Data Retention& Policy Updates

Retention
We retain personal data as long as needed for the purposes stated here, unless otherwise required by law. Usage data may be kept for analytics and security longer.

Children's Privacy
Our Service is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a child has provided us personal data, please contact us for immediate removal.

Third-Party Links
Our site may link to external websites. We are not responsible for their privacy practices, and we recommend reviewing their policies.

Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted here with a revised effective date, and we may notify you via email or on the site if the changes are significant.

Contact Us
If you have any questions about this Privacy Policy, reach out to us at:

hello@design-policy.com