Frequently Asked Questions

Approach
What does unlimited really mean?
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All our plans let you submit unlimited design requests and revisions — our designers work on them every business day.No matter how many you send in, the price doesn’t change. The only limit is the speed, since real humans are doing the work.
What's the turnaround time?
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Turnaround time varies based on several factors — including the complexity of the task, the clarity of your design brief, and the number of revisions needed.On average, most designs are delivered within 24 to 48 hours, depending on the plan you choose.
What type of designs can I request?
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The short answer: a lot! As long as you can clearly explain or show what you need, we can design it.However, if you're unsure of what you want and would require multiple strategy sessions to figure it out, we might not be the best fit for you right now.

Please note: we do not offer 3D design, complex UI/UX, prototyping, or coding services.
Do I own the rights to the designs?
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Yes, all of our work is created exclusively for you. You’ll have full ownership of the files as soon as you receive them, and you’re free to use them however you like.
Where are your designers located?
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Our designers are located across more than 20 countries in Asia, Europe, Australia, and North & South America.We hire full-time team members with competitive salaries and benefits to ensure high-quality, consistent work that meets the diverse needs of our customers.
How do revisions work?
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Leaving revisions with Penji is easy. Our Trello-based tool lets you leave comments and mark changes directly on the design
Business
When will i be billed?
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When you sign up for Design Policy, your billing cycle begins immediately. Your card is charged on the day you join and then every 30 days thereafter. For example, if you sign up on the 3rd, your next payment will be on the 3rd of the following month.

Simple, right?
How do i Pause subscription?
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Just email us your Pause request and we will take care of the rest. If a payment fails, your account may be automatically paused until the issue is resolved. Don’t worry—you’ll receive a notification from us so you can update your payment details and get back on track. No lost progress, no hassle.
How do i Cancel subscription?
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We’ll be sorry to see you go, but if you need to cancel, just send us a message through our contact page and we’ll take care of the rest.
Do you sign custom agreements / NDS's?
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No, Design Policy does not sign individual or custom NDAs.

Please review our Terms of Service to understand the built-in non-disclosure provisions. Our NDA is included within our Terms of Service and Privacy Policy.
What is your Font usage policy?
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Design Policy ensures all fonts used commercially are fully licensed or free for use in your designs, providing maximum protection and peace of mind for your business.
If you have any further questions or enquiries, please get in touch with our team via the contact page.
Get in touch
Get in touch